How we handle personal information.

silent-jet is committed to protecting personal data and using it responsibly. This policy explains what we collect, why we collect it, and how we keep it secure.

Policy summary

We only collect data required to deliver our services, respond to enquiries, and improve learning outcomes.

Contact: [email protected]

Information we collect

We collect information directly from you or from your organisation when delivering training services.

Contact details

Name, job title, business email, and organisational details when you engage with us.

Learning data

Attendance, assessment outcomes, and feedback shared during programme delivery.

Technical data

Basic website usage analytics such as pages viewed and time spent.

How we use information

Your data is used only for clear, specific purposes.

Service delivery

Designing, delivering, and improving learning programmes.

Client communication

Responding to enquiries, sharing updates, and managing contracts.

Quality monitoring

Reviewing learning outcomes and improving programme content.

Legal basis for processing

We process personal data under the following lawful bases.

Contractual necessity

To fulfil obligations for training programmes and related services.

Legitimate interests

To improve our services and maintain professional relationships.

Consent

Where required, such as certain marketing communications.

Data retention and storage

We retain data only as long as necessary and store it securely.

Retention periods

Training records are typically retained for up to 24 months unless required longer by the client.

Security

Access is restricted and stored using modern security practices.

Data sharing

We share data only with trusted partners involved in delivery, under confidentiality agreements.

Your rights

You have rights regarding your personal data, including access and correction.

Access and correction

You can request access to personal data and ask for corrections where needed.

Erasure and restriction

You can request data deletion or limits on processing where appropriate.

Complaints

If you are unhappy with how data is handled, you can contact us directly.